🔐 Privacy Policy

Your privacy is a fundamental part of our relationship with you. At Eventmalls.com, we are committed to protecting your personal information and providing a safe, secure, and reliable platform for buying, selling, and managing event tickets. 🛡️

By using our Platform, you agree to the practices described in this Privacy Policy.

📋 Information We Collect

When you use our Platform and services, we may collect the following information:

👤 Information You Provide

Full name
Email address
Phone number (if provided)
Billing and payment information
Account login credentials
Ticket purchase history
Information provided by vendors and event organizers

🌐 Information Collected Automatically

We may automatically collect certain technical information, including:

IP address
Device type and browser
Operating system
Internet Service Provider (ISP)
Approximate location (based on your device or IP address)
Pages visited and activity on the Platform
Cookies and similar tracking technologies

🏪 Vendor Information (Marketplace Users)

If you are a vendor or event organizer, we may also collect:

Identity verification documents (KYC)
Banking and payout information
Business registration details

⚙️ How We Use Your Information

We use your personal information to:

🎫 Provide access to the Platform
💳 Process ticket purchases and payments
📩 Deliver electronic tickets, QR codes, and purchase confirmations
🛍️ Manage vendor and organizer accounts
🔒 Protect the Platform against fraud, abuse, and unauthorized activities
💬 Provide customer support
📊 Improve our services and user experience
⚖️ Comply with legal and regulatory obligations

🔑 Google OAuth and Third-Party Services

Our Platform may use Google OAuth to provide a secure and convenient sign-in experience.

When you choose to sign in with Google:

We request only the information necessary to create and manage your account (such as your name, email address, and profile picture if you authorize it).
We use this information solely to provide and improve our services.
We do not sell, rent, or share your personal information for advertising purposes.
Data obtained through Google APIs is used only to provide or improve user-requested features and is handled in accordance with the Google API Services User Data Policy.

You may revoke Eventmalls.com's access to your Google Account at any time through your Google Account security settings.

🤝 Sharing Your Information

We may share your information only when necessary with:

Event vendors and organizers to process ticket purchases and manage event access
Payment providers (such as Stripe, PayPal, or other authorized payment processors) to securely process transactions
Trusted service providers for hosting, email delivery, analytics, fraud prevention, and platform security
Government authorities or law enforcement agencies when required by applicable law

We never sell your personal data to third parties.

🍪 Cookies and Similar Technologies

We use cookies and similar technologies to:

Keep you signed in
Remember your preferences
Improve website performance
Analyze Platform usage
Enhance security

You may disable cookies through your browser settings; however, some Platform features may not function properly.

🌍 Public Content

Any information you voluntarily publish on the Platform, including event listings, organizer profiles, vendor information, or public comments, may be visible to other users.

Please avoid sharing sensitive or confidential personal information publicly.

🔄 Data Retention

We retain your personal information only for as long as necessary to:

Provide our services
Comply with legal, tax, and accounting obligations
Resolve disputes
Enforce our Terms & Conditions

🛡️ Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

Encryption of sensitive data
Secure payment processing
Access control and authentication systems
Fraud detection and monitoring

While we take every reasonable measure to protect your information, no method of electronic storage or Internet transmission can be guaranteed to be 100% secure.

⚖️ Your Privacy Rights

Depending on your location and applicable laws (including the GDPR where applicable), you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your account and personal data
Restrict or object to certain processing activities
Request data portability where legally applicable

To exercise any of these rights, please contact us at:

📧 contact@eventmalls.com

🌐 International Data Transfers

As a global Platform, your personal information may be processed or stored in Canada or other countries where our service providers operate.

Where required by law, we implement appropriate safeguards to protect international data transfers.

👶 Children's Privacy

Our Platform is not intended for individuals under the age of 16, or the minimum legal age in your jurisdiction.

We do not knowingly collect personal information from children.

🔗 Third-Party Websites

Our Platform may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing any personal information.

🔄 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes.

The latest version will always be available on this page.

Your continued use of the Platform after any updates constitutes your acceptance of the revised Privacy Policy.

📞 Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us: